Frequently Asked Questions

What is Consignment?

Consignment is an arrangement in which goods are left in the possession of another party to sell. Typically, the consignor receives a percentage of the revenue from the sale.

Why should I consign with ...of Things Past?

Successful for over 20 years, we have become the largest consignment showroom in Canada, with over 28,000 sq. feet. Our consignment team has the knowledge and experience to accurately price your items for our market. Our business was built from a foundation of Integrity, pride and respect and those same values guide us each and every day.

How does the consignment process start?

For furniture and larger Items, all items must be approved prior to store delivery by one of the following 4 options:

  1. Form
    Complete the consignment form found on our web site, attach photos and send as much detailed information as possible about each item.
  2. Email - This email address is being protected from spambots. You need JavaScript enabled to view it.
    Attach photos and as much detailed information as possible about each item. Information required should include: size, condition, manufacturer, age and original purchase price.
  3. Mail Photos or Bring Photos into our Showroom directly
    185 Bridgeland Ave, Toronto ON M6A 1Y7 Attn: Consignment Team
  4. In-Home Private Consultation
    For a large number of items, one of our team specialists will visit your home for a one-on-one consultation. Accepted items will also be preliminary priced.

For small items, such as lamps, china, crystal, accessories and artwork - an appointment is not necessary; please bring items directly to our Consignment Office.

You will be responsible for unpacking the items; our staff will review the items and determine what we can accept.

How do I arrange a home visit?

Home visits are one of the exclusive services we provide. If you have an extensive amount of furniture and large items a home visit can help to simplify the consignment process and provide the support that is often required with moving, re-decorating and downsizing. A $50.00 administrative fee will apply.

Please call or email to set up an appointment.

Call (416) 256-9256 ext. 221 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

What kind of items do you take?

Upon approval, we accept furniture, accessories rugs, lamps, chandeliers, mirrors, artwork, crystal, china, silver plate and sterling silver. We only accept items that are in excellent condition. Items must be clean, chip free, damage-free, odour-free and suitable for our market

What kind of items do you not take?

We cannot accept chipped, broken, cracked, items missing hardware, stained, dirty or damaged goods. We do not accept any upholstered furniture or rugs that have been exposed to smoke or pet hair. We do not accept appliances, fitness equipment, electronics, mattresses, linens, draperies or baby furniture

How are the items priced?

We have run a successful consignment showroom for over 20 years; our team of experts has the knowledge and experience required so that items can be priced accurately for our market. In addition, we also perform market research on the majority of items received. Pricing also takes into consideration the quality, condition and demand for the items. Our intention is to have items sell as quickly as possible.

How do I get paid?

All cheques* will be mailed out on the 15th of the following month after the sale of items. We do not issue cash payments

* Amounts under $20.00 remain in your account until you have accumulated $20.00 in the account or have zero items at month end.

Do you pick up my items?

It is the consignor's responsibility to get the product to the showroom. We do have professionals who we recommend that are available for pick-up and delivery.

Do you have a delivery service?

We don't have a delivery service but we will be happy to recommend reliable movers for both our shoppers and our consignors.

Where do I deliver my items? Can I bring my items to any of your locations?

We only accept consignment deliveries and drop-offs at our main showroom at 185 Bridgeland Ave., Toronto, ON. during working hours.

Do I need an appointment for large item delivery and pick-up?

Please call (416) 256-9256 to schedule a delivery time for consignment drop-offs.

We do not require an appointment for pick-up for purchased items.

Our receiving door is on the west side of the building labeled Door 2.

Please note, you must have enough manpower to move your own items out of your vehicle and onto our receiving dock. Our warehouse personnel are not permitted to leave the loading dock and move your items for you.

Delivery and Pick-up Hours for our Warehouse are:

Monday to Friday: 10:00 AM - 4:30 PM
Saturday: 10:00 AM - 1:00 PM
Sunday: Closed. 
Pick-up: Monday to Friday 10 AM - 5:30 PM
Saturday and Sunday 10 AM - 4:30 PM

Do I need an appointment for small items?

There is no need for an appointment. Small items and accessory pieces may be dropped off in our Consignment Office at Bridgeland location.

Monday to Friday between 10:15 AM - 4:45 PM

Please note, you will be asked to unpack your own items and repack any items that are not accepted. All items must be cleaned and ready to sell. We reserve the right to limit the number of boxes that come in at one time through our Consignment Office.

What are your delivery and pick-up hours?

Delivery and pick-up hours for our Warehouse are:

Delivery
Monday to Friday: 10:15 AM - 4:30 PM
Saturday: 10:15 AM - 1:00 PM
Sunday: Closed

Pick-up
Monday to Friday: 10:15 AM - 5:30 PM
Saturday: 10:15 AM - 4:30 PM
Sunday: 11:15 AM - 4:30 PM

Deliveries for our Consignment Office are: 
Monday to Friday between 10:15 AM - 4:45 PM

 

What are my responsibilities as a consignor?

Responsibilities include ensuring your items are delivered to the store in very good condition, clean, polished and odor free. If we agree to clean larger items such as sofas and carpets, cleaning must be prepaid.

How do I know when my items has sold?

Cheques* and statements are mailed out by the 15th of the month following the sale of item(s). There is an administration fee of $3.00 on cheques under $100.00 and $6.00 on cheques over $100.00.

We do NOT issue cash payments.

*Amounts under $20.00 remain in your account until you have accumulated $20.00 or have zero items at month end.

Contact our consignment team for an up-dated status on your account and items

Please email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Can I check my account on line?

Unfortunately, our system does not have that capability.

How long do you keep my items?

We keep items for 180 days. After 180 days, any unsold merchandise will become the property of the store or donated to charity.

Can I take back my items at any time?

If you wish to reclaim your unsold items, the consignor may take back their merchandise without charge only after 100 days. If items are taken back before the 100 days, a 15% charge will be levied at the initial pricing of the item.

Is there a return policy?

All sales are final sales, there are no exceptions.

Can I put items on hold?

Yes, holds can be placed on items for 24 hours. However, holds are not allowed the day before a price reduction or on the day items reduces.

Can retail prices be negotiated?

Our prices are non-negotiable. We have set prices and have an agreement with our consignors.


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